Frequently Asked Questions

1. How long are shipping times? 

Your products will ship within one to five business days of you placing the order, and then take 10-20 days to reach your doorstep.

2. What is your return policy?

Instead of returning items you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability. Every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then if possible you can donate your product to a local charity or recycle it.

3. Can I cancel my order?

Cancellations are possible if you do not receive your package within the time frame specified for each individual product. If you change your mind and want to cancel your order, please cancel orders within 24 hours of originally placing the order. 

4. What happens if I receive the wrong order?

If there's an issue with your order- if it's the wrong size, wrong color, defective or otherwise not exactly what you wanted, then simply notify us, and we'll give you a refund. You will not be asked to ship the product back to us.

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn't get the exact product you expected, just let us know and we'll get you a new one.